Rained out - refund info below
Thank you for being patient and understanding while we work out all the details for your refunds. Again, we apologize for all of the confusion and disappointment.
Tickets for .38 Special / 50% of the 2-day ticket price will be refunded.
If you purchased your .38 Special Ticket or Two-Day ticket ONLINE there is nothing you need to do. You will be reimbursed through PayPal within 7-10 days. Even if you don't have a PayPal account, we can still do this. It will go back onto the method of payment used.
If you purchased a SPONSOR PRICED TICKET from Citizens First Bank - your company will have a point person to collect all your tickets - they will be given the refund money to get back to you. Please contact your business POC for that. Tickets will need to be submitted by 6/30/19.
If you purchased your .38 Special Ticket or Two-Day ticket in person at Citizens First Bank or elsewhere - you will need to mail your ticket via certified mail (or regular mail if you are comfortable not having the tracking info) to Secret City Festival - 969 Oak Ridge Turnpike, Box 310, Oak Ridge TN 37830. Please include your name, price paid for ticket and either PayPal associated email (for faster return) or mailing address for check. All refund requests MUST be postmarked by June 30, 2019. These will be reimbursed as quickly as possible. Please allow a 14-21 day turnaround based on mail delivery speed, etc.
Thank you again for your support. We hope to see you back next year!!